Current status of Mpact and services

We were  experiencing technical issues with some of our applications.

What happened?

Mpact was the victim of a ransomware cyber attack on 22 May. What initially appeared to be a simple technical malfunction turned out, upon further investigation, to be a targeted attack. Cyber criminals accessed our systems and encrypted data. As a result, several of our services and applications were not operational (see below). If you are a member/user of our services and/or applications, it is possible that your personal data was processed on the affected systems.

The police and the company in charge of the digital investigation have found no evidence suggesting exfiltration of data.

What do we do to address the incident and mitigate the possible effects?

Promptly after we learned about the incident, we initiated an investigation into what happened, engaged third-party forensics, alerted the federal police services and reported the incident to the data protection authorities.

In addition, we have involved IT experts to assist in restoring the affected systems and applications. We have also implemented additional security measures such as a renewed segmented network infrastructure, a stricter password policy, changing all passwords in the organisation and installing a new antivirus software.

What can you do? 

We advise you to remain vigilant when receiving suspicious e-mails or messages, and to be careful when communicating personal data.

Should you have any questions about the incident or data protection in general, please contact info@mpact.be. You can also contact our Data Protection Officer via dpo@mpact.be

Overview of applications

Mpact

Website: operational

Mobitwin

Website: operational
Mobitwin office: operational
Mobitwin calendar: operational

Carpool

Website: operational
Mobile app: operational

MobiCalendar

Website: operational
Mobile app: operational

Cozywheels

Website: operational
My Cozywheels: operational

Tata Bicyclette

Website: operational
Platform: operational

Holidaysitting

Website: operational
My Holidaysitting: operational

Homelink

Website: operational
Platform: operational

Last update: 11/06/2024 – 14:51